Privacy Policy Questions Answered
We stop active use of your account data immediately. Transaction records and account history remain on file for 36 months for compliance and fraud prevention. After that period, where local law permits, we delete personal details. You can request early deletion by contacting support in writing.
Yes. Log in to Settings > Privacy & Security and select 'Download My Data', or email support with 'Data Export Request' in the subject line. Include your registered email and phone number. We send a file containing your profile, game history and all transactions within 14 days.
No. We do not sell, rent or share your personal data with other gaming operators or marketing firms. We only share data with payment processors like DANA, OVO, GoPay and QRIS to process your deposits and withdrawals, and with legal authorities when required by court order.
Payment details are encrypted and never stored on our servers in readable form. Our payment partners handle the actual transaction. When you withdraw, we verify your account and send funds to the registered payment method on file. You receive a confirmation email with transaction details.
Contact support immediately via live chat (09:00–23:00 Indonesia time) or email. Tell us what you've noticed — unusual logins, unfamiliar withdrawals, or messages asking for passwords. We'll secure your account and investigate. Change your password right away from Settings > Security.
We use cookies for login sessions and site performance. These are necessary for the lobby to function. You can clear cookies in your browser settings, but you'll need to log in again. We do not use marketing or tracking cookies that follow you to other websites.
We retain active account data — game sessions, deposits, withdrawals and login history — for the life of your account. After closure, records stay for 36 months where law requires. You can request a complete export anytime, and we'll provide it in portable format within two weeks.
