Your Terms & Conditions Questions Answered
Your account is suspended immediately and all funds are held pending investigation. We verify identity against official documents; mismatches trigger automatic review. Withdrawal is blocked until the discrepancy is cleared. Contact support with your real identification to resolve it.
Name changes require re-verification through the account settings; you upload a new identity document and we re-check it against our records. Payment method changes also need verification of the new method. DANA, OVO, GoPay and QRIS each require a successful test deposit to confirm. Changing either triggers a 24-hour review hold.
Standard holds are up to 24 hours on DANA, OVO and GoPay; QRIS transfers settle instantly after verification. If your withdrawal is flagged for fraud checks, the hold extends to 72 hours maximum. We'll notify you via email and account inbox with the reason. Support can expedite if documentation is ready.
We retain your verified identity documents, transaction history and account closure date for three years for compliance. Payment method tokens are deleted immediately. Betting history is anonymized after one year. You can request earlier deletion of archived data by contacting support with your account details.
Our terms govern your relationship with rtp dewabos138 only. Player-to-player disputes (in live table chat, for example) are outside our scope unless they involve account manipulation or fraud. Report any serious disputes to support; we investigate threats, harassment or cheating claims.
Phone number is optional for account creation but required to enable SMS-based two-factor security. You can add or change your number anytime in Account → Security Settings. Verify the new number via a code we send; two-factor is then updated to that number.
Your account remains open indefinitely with no inactivity fees. Funds stay in your wallet. If your account is flagged for security reasons (missed compliance check or suspicious behaviour), we'll email you with next steps. Deposits can happen anytime; we don't expire balances under our terms.
